Career Opportunities

Job Summary:

As a Parts Warranty Claims Specialist at Air-tow Trailers, you will be an integral part of our post-sales team. Your primary role will be to manage and oversee parts services, handle warranty claims, and ensure customer satisfaction through effective communication and problem-solving.

Duties and Responsibilities:
● Processes and manages warranty claims in a timely and efficient manner.
● Work with the Materials Manager to stock and manage trailer parts inventory.
● Provide technical assistance and support to customers regarding parts and warranty inquiries.
● Work closely with the sales and service teams to ensure seamless post-sales support.
● Develop and maintain comprehensive knowledge of Air-tow Trailers’ products and services.
● Handle customer queries and concerns with professionalism, providing solutions that align with company policies and core values.
● Maintain accurate records of inventory for parts, warranty claims, and customer interactions.
● Collaborate with the manufacturing team to address and resolve product issues.
● Maintain knowledge about industry trends and best practices in parts service and warranty
management.
● Document processes to streamline your operations and create efficiencies.
● Collaborate with other departments to develop part manuals for new products.
● Develop a parts room and department in the Ohio facility.

Required Skills and Abilities:
● Strong understanding of mechanical components and technical aspects of trailers.
● Excellent communication and customer service skills.
● Ability to work independently and as part of a team.
● Detail-oriented with strong organizational and problem-solving skills.
● Proficiency in using inventory management software and MS Office Suite.

Education and Experience:
● Associate degree or equivalent required.
● Proven experience in parts service, warranty handling, or a related field
● Experience in the trailer or automotive industry is a plus

Physical Requirements:
● Prolonged periods sitting at a desk and working on a computer.
● Must be able to lift up to 25 pounds at a time.

Job Description

To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls all the way to inbound leads.

Duties/Responsibilities:

• Develops and maintains relationships with potential and existing clients in the technical and wholesale and manufacturing fields.
• Identifies and locates new clients through a variety of methods including networking and cold calls.
• Develops and implements strategies for sales in an assigned region or industry.
• Applies knowledge of the field and product features to match products to the needs of clients. 
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Provides information, quotes, credit terms, and other bid specifications to clients.
• Negotiates prices, terms of sales, and/or service agreements; prepares contracts and submits orders.
• Collaborates with purchasing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Periodically prepares and reports results, status of accounts, and leads to manager.
•  Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent sales and negotiation skills.
• Thorough understanding of technical or scientific products to be sold. 
• Organized with attention to detail. 
• Proven ability to build and maintain relationships with clients.
• Proficient with Microsoft Office Suite or related software. 

Education and Experience:

• Business degree or related field preferred or equivalent experience in previous sales roles. 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Travel is required  up to 30%.